Prolancer confirms that the TRC audio file format that is used to store audio and meta data for recordings on Total Recall VR recorders is suitable for use as evidence during legal proceedings. TRC audio files are a tamper proof file format and tools are available to detect and prove without any doubt that tampering with the information stored in the file has or has not occurred.
Critical communications are rapidly evolving and increasingly interconnected. The voice logging recorder (VLR) is a central component in any critical communications environment, interfacing with myriad telephony, radio, console, intercom, public address and other sources of audio. The keyword to consider when selecting a VLR is flexibility: in the diversity of potential recording inputs, the tailored capabilities of the control & management software, the available platforms for the recorder and, of course, in the after-sales service and support.
This step-by-step guide explains, via examples, explains how to configure Total Recall VR recorders and Total Recall VR PC applications when the two are deployed on separate private networks that are connected by the Internet.
In addition, the guide explains how to configure various network elements, in particular firewalls and network address translators (NATs) so that Total Recall VR PC applications can access Total Recall VR recorders over the Internet.
Get the full story: Firewall Traversal Step-by-Step Guide
This step-by-step guide explains, via examples, how to record communication with a Total Recall VR recorder between radios, telephones and console operators that are part of radio networks which use the IPR400 and DRG200i products from the Omnitronics Radio over IP series of products.
The examples are also applicable to deployments which use the IPR100, IPR100+ and DRG100 products.
Get the full story: Omnitronics DRG200i Step-by-Step Guide
This guide explains, via examples, how to record various forms of audio communication with a Total Recall VR recorder and subsequently export the recordings to the CallMiner Eureka platform and applications for the purpose of speech analytics.
The integration of Total Recall VR and Call Miner Eureka has obvious applications for call centre users, who are the largest users of voice analytics software. However this integration also extends the benefits of speech analytics beyond the realm of call centres:
Get the full story: CallMiner Eureka Integration Step-by-Step Guide
This guide explains, via examples, how to record conversations over analogue 2-way radios with Total Recall VR.
It is undeniable that digital 2-way radios are becoming more common every day. Total Recall VR offers a number of different mechanisms to record communications over digital radios.
However, analogue 2-way radios continue to offer a simple, reliable and affordable option in may recreational, emergency and business cases.
This guide explains how to record analogue radio communication with a Total Recall VR. We use 2-way radios in the examples, however the examples described here are applicable to recording any wireless analogue audio communication including wireless microphones and broadcast radio signals.
Get the full story: Analog Two Way Radio Step-by-Step Guide
This guide explains, via examples, how to record microphones with Total Recall VR.
Microphones are used in myriad of situations ranging from interview/meeting rooms to court rooms and even public spaces. In many such situations a Total Recall VR is used to record other types of communications. This guide explains how to record the microphones in addition to the other types of communication with a Total Recall VR.
Get the full story: Microphones Step-by-Step Guide
This guide explains, via examples, how to record communication with a Total Recall VR recorder between endpoints on an IP network where the endpoints communicate by multicasting audio packets on the network.
The examples are also applicable to IP networks where endpoints communicate by broadcasting audio packets on the network.
Get the full story: Multicast Audio Step-by-Step Guide
This step-by-step guide explains, via examples, how to record communication with a Total Recall VR recorder between radios, telephones and console operators that are part of radio networks which use the IPR400 product from the Omnitronics Radio over IP series of products.
The examples are also applicable to deployments which use the IPR100 and IPR100+ products.
Get the full story: Omnitronics IPR400 Step-by-Step Guide
This step-by-step guide explains, via examples, how to record communication with a Total Recall VR recorder between radios, telephones and console operators that are interconnected by an Omitronics DX-Altus system.
Get the full story: Omnitronics DX-ALtus Step-by-Step Guide