Total Recall VR Completes Integration with CallMiner Eureka for Speech Analytics
Total Recall VR has teamed up with CallMiner Eureka to integrate their renowned speech analytics and reporting platform with our class-leading voice logging systems.
This integration allows you to reveal insights from automated voice analysis of communications recorded on Total Recall VR systems, and opens new opportunities to use Total Recall VR in call centre environments, with the CallMiner Eureka platform offering Agent Scoring, Sales Metrics, Compliance & Risk Reporting and Customer Experience analysis through automated voice analysis of calls recorded on the Total Recall VR system.
The benefits are not limited to the call centre space however. This powerful speech analytics and reporting engine can be utilised in a multitude of different industries and applications:
- Intelligence gathering from interviews and visits recordings in correctional facilities.
- Stress level analysis of emergency responders during incidents.
- Spoken word searching, word trending and word pattern identification for public security organisations.
- Transcripts of witness statements during court proceedings.
- Establishing political correctness of public announcements.
- Analyse, measure, direct and focus sales and marketing effectiveness based on audio feedback from clients and partners.
- Diagnose operational issues from analysis of internal (2-way radio, intercom, telephone …) voice communications.
- Identify up-sell and cross-sell opportunities from analysis of telephone communications.
- Flag important/high risk communication based on audio conversation content.
- Eliminate inefficient manual call monitoring processes.
Integration with the CallMiner Eureka platform is via our TRVR Connector app. For more detailed information please see our blog post, the CallMiner Eureka website, or contact us directly.